We started processing credit cards with Merchant One on 8 and our sales person was Mark Raasch an Acquisitions Manager there at Merchant One.
Our company quote provided by Mark on behalf of Merchant One stated "no commitments or long term contacts". We were also to receive a dedicated account representative with the normal monthly statements.
In July we prepared out taxes for the state and went to review our monthly statements from Merchant One only to realize that we have not received them since Jan. We made a phone call to Merchant One and the person was very rude and told us that they did not get any returned mail. They also told us that they sent them. I asked for copies of all the reports and was told that they would have someone call me back. I never got a call back from anyone at Merchant One.
I called several times only to get more rudeness and more lies.
I put a call into Mark Raasch thinking that he was our "dedicated account representative" and he never did call me back. I also sent him and email that never got answered.
At this time I realized that I was not going to get my monthly statements or a returned call from Merchant One. They were completely ignoring me. So I called in and requested that my account be closed and that they send me the proper paper work and my monthly statements since I did pay for them.
The next day I noticed a unauthorized deduction from our account made by Merchant One. (July) I called them and asked why this was only to be told that it was for PCI. (Very interesting) I asked what I was never notified that I would be charged for this and they told me that I had in one of my monthly statements (hum I have not been getting them).
Well I closed the account including my business account, I re-read all my documents with them to make sure I am not liable for anything and also sent them to our attorney.
The bank is refunding all monies withdrawn (only those that were unauthorized).
2 weeks later I get a call from Jason on behalf of Merchant One, saying that I owe them money for canceling the contract and also for the PCI. I told him that I was not under any contract and that the monies for PCI was taken from the account with out any authorization. Jason told me they were going to send this to collections and take legal action.
All I can say at this time, to all those looking for a Merchant provider, read the BBB on Merchant One, Read the complaints and problems on Merchant One and then pass the word around to everyone to stay away from them and if they are under any contract with them, do renew it when it comes up.
If you have any problems like this also call the Attorney General of Florida. Blog about it and blog more about it. Report to BBB!
We can get the word out and stop companies from praying on smaller business.
Shame on Merchant One where is your honesty???
Darrin
La Jolla, California
U.S.A.
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