Hello I would like to share an experience that I had just had while shopping at your store in Mishawaka. I live in south bend and I had driven over to your store in Mishawaka because the one in south bend had not opened yet. Just to check some pricing and so forth. I arrived at your store at I would say around 10 am not really that busy in your store went straight back to the computer area where I looked around at prices and different laptops that you had on display, when I was not getting any help I went to the desk in the department. Well after waiting for a while I was looking at the paper. Then a gentleman by the name of Taun Ngo I believe that is how you spell it. Came to the desk and was very helpful in helping me locate a good priced laptop that was under 1000 dollars. Great showed me this computer the DV6646us. Great looking computer and looked like the computer that I wanted. While looking at the tag I see someone has written on the tag OUT underlined it twice. Dang I am thinking but Taun says o let me check on that. No that’s wrong he says there is 2 on hand. So cool asked him what promotions that he had going on the credit card 3 months same as cash was displayed on the web, he confirmed and set me up with the transaction of getting approved. So I went to the front desk not to bad of service went through got approved. The n went back to the computer desk, where Taun is and he says, good bad news I found one but it is out of the box. So I ask is there anything wrong with it? No Taun says and another gentleman that has a green Fire dog shirt (shaggy hair with glasses). This was a customer that got it home didn’t like it and brought it back. So I said sounds great, because I am looking to give this gift to my girlfriend tonight. So I ask for a better deal and Taun says no problem I will get you a better deal. So we get everything worked up 4 year EPP and you will install the windows upgrade and take off all the nonsense. So the bill comes up to 614.00 for the laptop and the rest of the 1,306.27 dollars was for the service. I was questioning that at first but I I said you know what I think that will be ok because then I will have the great service from your store. So great Taun says come back at like 3-4 pm will have it all ready for you. So I drive back to south bend get some things done then come back pick up the computer. Taun says it’s ready to go and then walks away from the desk and another gentleman helps me out. So I get a back up desk and the software that I purchased and a laptop and the charger. I ask well do you have a box to put this in. Reply was no I can put it in a big bag. After a while I said ok never was shown really shown anything about it and was sent on my way. Got home and my girlfriend got home, surprised her with her gift that night. Everything was great until... She started changing the setting like the back ground color opening up the sample music. You know basic stuff. The computer CRASHED.
So I was upset and had no clue what to do so I called into the circuit city and after being on hold for 20-30 min I hung up. My girlfriend said don’t worry we can go Saturday and get it fixed. So we started out on our way over there at around 430-500pm and we get there I see Taun and go back there and show him the lap top and say hey this thing crashed. After a while of talking to him he ADMITTED THAT IT WAS NO GOOD TO BEGIN WITH??? What the heck??? So he says he is sorry and then tells me that he forgot to show me a computer that was in the ad on Friday, sat, sun??? That was less money and had like 4-5 in stock??? So now I am pissed. But I realize that some people make mistakes and we start to rang everything up again and then I asked if I could get the rebate now like you did on the other computer so I don’t have to mess with waiting like 3 months for it. Response NO…. Ok still getting a little pissed, but can hold it in. Then after waiting like 30 minutes to do a refund rebill I notice wow how upsetting it was to see all these people waiting in a line that has one register, when a guy comes to the customer service desk to check out a lady tells him NO YOU MUST CHECK OUT IN THE LINE, THIS IS A RETURN DESK AND PICK UP THEN WE CHECK PEOPLE OUT. Wow. What great service to yell at a customer? So I am there until all the refund rebill gets sorted out and which is a while. Get done Taun says sorry again and tells me he will have it ready in like 2 hours… Ok so we walk around look at stuff in the store for like 30 min and then we decide to go outside and I don’t want to make another drive in this weather and decided that we would go eat so we go eat come back with in like 2 – 2hr and 30 min. Walk back to the desk ask if my computer is ready. The gentleman at the desk says your would have to ask Adam, cool so I ask Adam, Adam looks it up in the system and says yeah I think it is done. So he looks around for a while and says no its not done, they didn’t bring it back to him to do. Wow great well what should i do now… so i ask where’s taun. Guess what got off 10 minutes before we came back. Great!!! So Adam was nice enough to down load the latest Windows software that I paid for…so we got out of the store 30 min later… So I would like a call you can call me anytime you wish. My phone numbers is 2603858155 and speak to me about how you can help me so this does not happen again because I would like to know what I did wrong in this situation? Should I have waited and went some where else?
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