I bought notebook for my child for Holiday. Mousepad did'nt work. Looked online for feasible means to fix issue.invested a good deal of time studying problem and discovered numerous articles showing it was recognized issue with this specific mousepad which it mightnot be set.introduced it towards the Computer Rich shop in Edison and informed them about issue. They stated they'd deliver it out for support to find out if it may be set. I described it was a fresh notebook from the container and my child needed immediately. Supervisor explained it'd just get 7-10 times to obtain it back of course if they mightnot repair it, I could get a different one. I stated because this can be a recognized problem, I actually donot need the exact same one. It was the only real notebook that had the requirements I had been searching for at a cost I really could manage. The leading desk worker explained that it'd be 10-17 times and also the supervisor was incorrect. I waited a few months so when used to donot notice from their website, I called the shop. They stated that it had been still not back. Ever since then, I named every couple of days to check on position; nevertheless not back yet. Lastly, when it had been nearly per month they'd the notebook out for support, I approached the Computer Rich Support Office. They stated they mightnot get components plus they might provide a credit. They explained to visit the shop and all of the info could be within the computer. After I approached the shop, they stated the info wasn't within the computer. After many calls along with a lengthy delay, I talked towards the worker and he or she stated that a reimbursement was approved, it's mentioned within the pc which I ought to arrived at the shop. I stated that I'd maintain from the weekend. After I visited the shop, after awaiting them to obtain the info within the pc for nearly an hour or so, the supervisor suggested he wouldn't provide me a return. He'd just provide store credit towards another notebook or another product within the shop. I looked over another notebooks they'd accessible and there is another one which may match our requirements; nevertheless, it'd arrived at $185 significantly more than my credit. I inquired if we might get a discount in lighting of the problem we would been through plus they stated, "NUMBER." I told them then that I truly need a reimbursement since there is nothing else there I have to purchase and that I really should get my child a notebook. They flat out declined. I am so upset that so enough time has passed. Which I could not get a reimbursement to get a merchandise they offered in my experience which was cracked from the container.
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