On Sept. 15 My wife and I purchased and agreed to a 2 year contract with the Nextel Power Pack Family Plan which includes 700 minutes a month, free nights & weekends and unlimited two way walkie talkie for $69.99 mo. We purchased the plan and the two phones through the online Sprint store at sprint.com.
We have had no problems with the service and have been pleased with the purchase up until the middle of November. We started recieving vulgar and lude text messages from various unknown sources advertising explicit sexual services and drugs. REMIND YOU, we do not have a text message plan; so we're being charged $. 20 each for this crap. I contacted customer service using 611 from my phone in hope of having the messages blocked.instead of helping me resolve this situation, the CSR tried to sell me a text message plan for $10.00 on each line. I explained that I don't want the text message plan and that I want all messages to our phones blocked. She then stated that the only way she could do that is if she turned off our voice mail system too. For obvious reasons, I don't want to disable voice mail. I then asked to speak to a Supervisor. Her response: " He's too busy to deal with you right now, and all he'll do is tell you the same thing I told you." I told her that I still wish to speak with the Supervisor, she then hung up on me. After several attempts to call back, all I recived was a click/hang up every time I got through to customer service.
Today, my wife called after recieving yet more messages on her phone. A CSR answered and told her there was nothing she could do. My wife then asked to speak to a Supervisor, and the CSR hung up on her.
What is the problem, Where is the CUSTOMER SERVICE? Why can't they help us? We did nothing wrong. Today I filed a complaint to FCC and BBB about the problem, NOW maybe we'll see some customer service.
Anyone else have these problems?
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