We have had phone service through Premier Telecom for the past 3 years and have worked closely with owners Joe and Martha Vitale, as well as their nephew, German. Since Saturday, 12/1/07, our phone service has been disconnected, and as a result, we've been missing all phone calls. This is our business telephone number, and it is absolutely imperative that customers are able to reach us - without a valid working number, our business is at a tremendous disadvantage.
We've lost a countless number of customers, as well as income, due to this sudden phone disconnection. When we try to reach Premier Telecom, their numbers are not working either - we finally reached Joe on his cellular phone (after multiple messages and phone calls), and he said he would work on it... But we still don't have a working phone number. As with any other business, being reachable is key to our business, and since we cannot get results from Premier Telecom or the Vitales, we are at a loss.
We've attempted to port our number to another phone company, but they've said the number must be in working order before they can port it. It is crucial that we be able to keep our phone number. The resolution we are seeking is two-fold - first and foremost, we need to get our number to function immediately; and secondly, we need to hear from the Vitales or a representative at Premier Telecom. This is poor business ethics and absolutely unacceptable.
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