They did $2508 of damage when they picked up a refrigerator that did not work. We still had a washer and dryer, and the Maytag washer had also stopped working. We told them they would get it back when we got our insurance deductible from them. I sent pictures and an official complaint letter to the corporate office, and a letter and pictures to the store manager, Chris. After 2 months I finally got the $500 deductible they owed us, and the same day it came I let them pick up the merchandise. The entire time we were in communication with the corporate office.
After they got the washer and dryer back on the 5th, I received a letter stating that the merchandise was charged off and reported to my credit. I called the corporate office, and they said they had no record of any letter going out and that it had not been reported to my credit. Then we went to get a different cell carrier, and there was a charge-off on my credit claiming I had run off with merchandise, to the tune of $1788. That is interesting, since they owe my insurance $1908. This caused us to be denied credit for the phone. My credit has never been bad, and I am seriously considering a lawsuit, since I called them clearly when I received the letter and they lied, saying they had not reported it to my credit when they had done so.
Do not buy anything from these con artists. The merchandise is for the most part lousy knockoffs of the real thing. When it breaks, your service plan is exactly the same as it would be in a regular store, and you pay twice what the item is worth in the first place. I will never do business with them again.
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