I don't get mad at businesses easily, but I had a horrible experience with this business and it was over 11 months ago but I am still upset that they got away with this. What happened was I purchased a cute little one-piece lingerie for my honey for Christmas at this store. We were staying in Rochester, MN at the time.
It is an adult store, but very neat and "professionally" run, or at least I thought, so I wasn't too worried about having problems there. Well, I gave the gift to my wife and then she tells me that she does not like the color or style. Well, I just bought it and had the receipt, so I drive back there (about 20 minutes from Rochester, MN) and I could not believe my ears. I went to the same guy I bought this from and explained that she did not like it and I wanted a refund or get something different. (This item was not tried on and still had the tags on it). He said they cannot take back any merchandise or give refunds or exchanges. I was told to come back when the manager is there.
This is a $39.99 item, not that expensive but still not cheap and what kind of policy is that? Well, I thought fine, so I went back to Rochester, and the next day I went back there again during the hours the guy told me the manager would be there. When I got there a woman was at the counter and I asked to speak to the manager and she said she was the manager. I then politely explained the situation and then she flat out told me that their policy is no refunds no exchanges. I was so angry I just threw the brand new lingerie in the bag complete with new tags right behind the counter where she was standing and walked out. I am still flabbergasted that a store can get away with a policy like that. I could understand if it was an adult movie and the package was opened or the tags were off or it was stained, etc... Just totally floored me. I guess if you are the only adult store in a 50 mile radius you can get away with it. But I still feel very bothered by the whole thing.
I can't find a phone # for this place and no website as far as I know. You won't find much if you google it either but they get a lot of business being the only place around like that and near the interstate. Just thought I'd share my experience and warn others to watch out for this place of no returns.
0 comments