Hello,
I am offering this complaint to try and warn people that A&E Factory service is the most incompetent company I have ever dealt with. They are very devious and will rip you off without looking back. Here is a quick summary of my experience.
June 8th, service rep came to my home to see what the problem is with my Haier Dryer. Appointment was set for between 8-5, service guy shows up at 4:30. I explain to the rep that the dryer works fine, it just does not heat up anymore. Service guy says the motor is bad and the Thermal fuse is bad. These are both under warranty, but the charge for labor was $18.00 to install the thermal fuse and $169.00 to install the motor.
So $199.16 to fix my motor and Thermal fuse that is under Warranty. This makes me suspicious since the motor seems to be working just fine, it is the heating element that does not work, but what do I know. I'm just a consumer, not a repair tech. Ok; he orders the parts and tells me to call when they come in to schedule the appointment. I ask that the parts be delivered to there parts shop and that the maintenance tech brings them with him to my next appointment because my office does not accept packages and I am working when UPS delivers. He says that's fine and leaves.
June 11 - UPS tries to deliver motor to office and office refuses just like I told A&E they would. Of course I had no idea because nothing was left on my door to say a delivery attempt was made.
June 15. I called A&E to see what the status was of my part. They tell me the part was delivered and signed for by Voss and that they have scheduled a repair for June 22nd. A Friday of course. Great, sounds good. I don't know a Voss but I go to the office to retrieve my motor and no package. I call A&E back to as where my part was delivered. They tell me it was delivered to my home. I Ask for the tracking number and looked it up myself.
It turns out that Voss was the guy at the place who shipped it. He signed for it because, as indicated on the UPS website in big bold letters RETURNED TO SENDER. Did I not say this would happen? They assure me that they will order the part again and will have it sent to the maint. Department. Excellent, this is what I asked for the first time.
June 18 - I receive the Thermal fuse in the mail. Great, now I just need the motor, which should be coming to A&E. I call A&E to let them know the fuse came.
June 22- Service guy shows up at the front gate. Guess what? He does not have the motor part. He says the part was delivered to my home. Am I just talking to a brick on the phone when I cal customer service?
June 23- I call A&E once again to see what the status of my motor is. I am told they show it was delivered to my home. So now I have to start all over again with the story. This was a Saturday and I am told to call Monday morning and the service department will emergency order my part and they can install it on June 29th.
June 25. I call A&E at 6 AM and tell them the story all over again because nobody seems to keep notes. I wish I had names to give. Anyhow, the lady tells me she will Instant Message the service dept and have the order shipped. She promises that the dryer will be fixed this coming Friday (June 29th). Great!
June 28. I call A&E to make sure things are still on track for Friday. This time I am told that the part was returned to sender. NO JOKE! Then I am told he shows it as being scheduled for delivery on Monday June 25th to my home. I then said, I will not be home and I asked to have it delivered to the parts department. He tells me he can't do anything because it is being delivered to my home. Ok, I'm ticked so I hang up. I call back to get a tracking number for the part so I can see where it is at. This time I get a new guy of course, and he tells me the part hasn't been ordered yet because they can't find a vendor who has it. WHAT! I was just told it was scheduled for delivery 5 minutes ago.
Same night, I take the thermal fuse that I got in the mail and install it into my dryer. That was a simple repair that took me all of 5 minutes which includes the time it took me to take the panel off and put it back on. Guess what, my dryer works perfect!
So now I wonder what is going on. They wanted to charge me $199.16 in labor to change a motor that did not need to be changed and a thermal fuse that took me all of 5 minutes to put in. That sounds to me like a rip off. It is now Friday, June 29th and I fixed my dryer myself, no thanks to them. I do not plan on even calling them back. It's not worth my time since whoever answers the phone will not have a clue what has been going on anyhow.instead, I will wait to see if they ever call me back about my dryer repair. It has been 21 days from the date of the first visit at this point.
Thanks, from FL
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