June 29th applied for merchant services through Authorize.net, and the sales person Carlos Caceres. They turned the account over to ChargeToday. During the days/weeks that followed, it was very difficult to get any feedback from either group, especially Carlos. Phone calls and emails were never returned or responded to. On July 9th I was finally able to contact Diane Mark, at ChargeToday and was told that my account was turned down, and that Laura had sent me and email to notify me of this. It never came. I sent Carlos and email telling
him my account with ChargeToday was not accepted. And requested my funds be returned to my bank account. They had charged me 99.00 then 25.00 and another 25.53, which hit my account when I was at a low point, the charges were paid but I ended up paying 44.00 for two overdrafts. Which I corrected that afternoon. Still not any reposnse. Therfore on August 7th I faxed a dispute with my bank on the three charges.By August 14th my account had all three deposits back. Now They are telling me my account is canceled and they want
$155.53, or they will report me to a collection agency and the credit bureaus. Seems like when they had a chance to acknowledge and respond to the banks dispute they did nothing. I do not see paying for service I could not gain or have. I all my correspondance I have kept the emails and only one time did I get a response it was from a women named Lilith, and it acknowledged closing my account over the phone with her on August 3rd. During our conversation she indicated
she would attempt to refund the 25.00 monthly charges, but that I had to talk to Carlos Caceres, for the 99.00 refund. Since he refuses to talk with me via phone or emails, that was a waste of time. This to me is the lowest form of thieft, for services never given. Recomment any one interested in Merchant services stay away from these two companies.
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