I have had problems with this company like so many other people. At first they were ok and let me make a two month split payment. When the first payment didn't go through for some reason i called and asked if it would go through again. The lady told me no and to send it via western union.
After sending the money via western union, the next day it went through my bank account again!!! I am a student and as a student we don't make much money while studying full-time. It's hard enough to keep up with current bills then to have creditors rip you off.
I called and asked if they would refund my western union as the double charge put me in the negative on my account. They told me "too bad it is just paid off now" and I asked to speak to the manager that basically told me the same thing. I told them that I could not afford this situation and am only a student trying to make right with my debts.
I was at work while all this happened and became irate when they basically mocked me and told me that they will do nothing and consider my debt paid. While this would be ok if i wasn't in the negative, this wasn't the case. I told them they would be hearing from the better business bureau and that a real business is ran with real customer service.
After locating the company and contacting the BBB, i received a letter of apology and the money was refunded to my account!:) sometimes you gotta fight people because even though we make mistakes we shouldn't be treated with disrespect.
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