My wife and I just recently built a home. We were told that we had to use Ranger American by the home builder. Not a problem since they are ADT service providers and I have had no problems with ADT at my business.
Ranger American was "johnny on the spot" calling us repeatedly wanting to know when we were closing on the house so they could come out and set up our system. Not knowing when the closing was (this was two months out they started calling) this was slightly annoying, but I thought if they are this on top of things at the start they should give us great customer service the entire time of our contract.
Unfortunately that was not the case. We decided to use our cell phones as the main contact rather than a land line and we were told that there was a $9 a month additional fee, but it could be done rather easily. $9 a month is less than adding a landline so no big deal.
We had our system installed during the building of the house and it was activated (supposedly) on 7/31/07. It is now 8/20/07 and not only has it never been able to communicate to ADT for longer than 3 hours (we have contacted ADT 3 times on three separate times and let the siren go off for 5 minutes at a time) and every time we call Ranger American to come back out they say something else is wrong. Our trouble light has been on 99% of the time.
We have even had two occassions where a technician was scheduled to come out and they didn't show up. On 8/10/07 I was told to be home between 2-4pm; I called at 4:15 and was told that another job was more important and the the tech would be there between 4-6pm. I left for dinner at 6:30pm and no one showed up and no one had shown up or called.
I called last week and was told that someone would show up the next day. I then got a phone call this past Friday 8/17/07 and was told that the office had made a mistake and the tech would not be able to get out between the 4-6 window as promised; asked if they could come out at 7 am Saturday morning; I got up at 6:45 am and I left at 8 am because no one showed up as promised.
I also called to speak to a manager about getting a refund from Ranger American for the ADT service which we have not had in the last three weeks. I have left multiple messages and have not gotten a phone call back.
Ranger American in the Charlotte office has no communication between the front office and the techs in the field. They have underdelivered on their overpromising and we still don't have anything other than local service (alarm sounds, but does not communicate to ADT). Anyone else buying a home that is told to use Ranger American should seriously consider using another service rep for ADT.
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