I have been a client of Regis hair salon for nearly 3 years. I recently came in as a walk-in as my regular 2 stylists were booked out. I came in for highlights and a cut. I have naturally curly (tight) shoulder length (had) hair.
After my Highlights, I instructed Nikkie to the length I need trimmed. I provided her with a photo from a magazine of a style similar to mine, just a little shorter. I asked her to cut 1 1/2'" of the ends. She started at the back of my hair, so I didn't see the amount of hair being cut. When she proceeded with the sides and front I was turned away from the mirror, so I didn't realize that she had just cut nearly 5-6 " off my hair. I was in such shock I left the salon and my husband (unfortunately) paid the salon.
3 days later I came into the salon and had Nikkie touch up some of the highlights and I complained to her about how much hair she took off. My hair when left curly now appears to be 7-8 inches shorter. The bottom layer touches the top of my neck. I then told nikkie that I never permitted her to cut beyond the inch 1/2. She ignored my complaints and offered no apologies.
After about a week the humidity intensified and my hair looked absolutely terrible curly, so I started using a flat iron, which looked way better, added a little length and actually looked like a style.
Only problem was it takes an hour with my cheap flat iron to get this look, so I called regis salon and spoke with the manager of the salon, Marie.
I explained the trouble I was having with my hair and requested the salon provide me with a Chi straightener to manage a haircut I never asked for. She giggled and said I cannot 'give' you a straightener, however, I will give you the hair cut $ back.
I called Regis corporate office and filed a complaint. They offered me a $20 gift card and the haircut $ in return for the stylists negligence. I told them no, it took me several years to achieve the length of hair the stylist took off and I felt the only reasonable thing Regis could do was give me a straightener after all I was givin a haircut only someone with straight hair could wear.
As the week went on I was growing frustrated with my hair. Unbelievably, the Manager, Marie called my cell phone and asked If I was going to return to get my $. She then stated that she spoke with Nikkie and Nikkie stated she did not cut more than I asked off my hair. The defensive attitude of this manager was absolutely rude. I cant believe she could not have just apologized.
I then began thinking... Bs. She's basically calling me a liar. So I called the salon to see if one of my regular stylists was in and I then came down to the salon. My regular stylist and manager both came up to me and my regular stylist verified my hair was a little past my shoulders and she also stated she had seen me in the salon with my long hair that day of service. Even then Manager Marie offered no apologies and said you need to take this up with corporate.
Come to find out the stylist has only been licensed since April.
I think too many of us consumers are paying a steep emotionally and economic price for the negligence of these "professionals"
I have contacted a consumer rights attorney and he feels they may be liable to provide me with hair extensions and services until the hair grows back.
Some may say this is so trivial because hair grows back. But because of the curly nature of my hair, it tends to break off and grow very slow.
I take my kids to Mastercuts (owned by regis). I figure I have spent over $1,000.00 in the past 2 years in their salons. I cant believe they are willing to part with a loyal customer over a hair straightener.
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