Initially, my finance had a $50.00 for 500 minutes yearly service plan. He was happy with his service. He started his own business and told this secretary to increase his minutes to 1500, since he would be using the phone for business. She did not and we received a bill for $680.00 the first month. When we received the bill, we called Verizon f/k/a Bell Atlantic and instructed them to increase the minutes to 1500.
Our next months bill was $418.00. We had fired the secretary due to poor performance. Why I want to know is — Where is their customer service? Why didnt they inform him of such great over use of the account? A change from $50.00 a month to almost $700.00 does not warrant a call?
We have tried to settle this $1,088.00 bill, but they keep telling us that we made the calls, so we are responsible. How about their responsibility to us? Isnt that what customer service is all about? Why cant this company just meet us in the middle on an amount, so we can put this behind us?
We have called Verizon five times to try to reach some agreement. Since the company is so big, I guess they dont care how their service (or lack of) effect a persons life.
Starting a business is hard enough, without such high telephone charges. You would think for $1,088.00 we had called China. No, they were just mostly local calls. Why is using their service beyond your service plan so high? Is this their plan? Is this where they make their money? Well, they have lost me as a customer. They will get no more money from me.
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