We ordered a compressor and airbrush set from this company. It has been over a year since we ordered the compressor and to this day it gives me a headache just trying to use it. Sometimes it decides to work and sometimes it doesn't. The box and merchandise arrived undamaged so I know it was not damaged in transit.
When we first received it I contacted the company. I quickly found that they do not have an 800# to call for customer service. If you want to reach them by phone you have to pay for long distance, so what made our back and forth communication worse is that it had to all be done by email.
My initial email: "The compressor does not work properly. When we first attempted to try it out it simply would not turn on. No noises, nothing. After switching it on and off repeatedly it started making a noise that sounded as if something was stuck in it. My husband got the motor running but it still hesitates sometimes. We test it out here and there (by simply turning it on and off, we have not used it) but it is just not working consistently enough for us to keep it (and to have spent over $100 on)."
Essentially, they said to ship it back and they will repair or replace it. We would have to pay for shipping to go back. If we wanted to return it we have to pay 20% restocking fee, so that would total to about 50 dollars spent with nothing to show for it (shipping to us, shipping back, and restocking fee = roughly 50 dollars). But there was a catch 22. If we sent it back and the compressor decided to start when they turned it on, they would not repair or replace it but simply send it back, so we would be stuck with a shoddy compressor, and out of the shipping costs coming and going.
I was simply seeking reassurance from someone there with authority that once the compressor was found shoddy they would reimburse our shipping costs and repair or replace it at no additional cost. They never did. First of all, I was upset that I would have to pay for shipping to go back to them. I paid a certain amount for that compressor, expecting that that was all I would have to pay, the same amount everyone else paid for the same quality of product. These people were telling me I'd have to pay more (in shipping and restocking fee) since they decided to send me a lemon! The "support" person was beligerent and gave me the "It's store policy" lecture.
Since I would not get their reassurance that they would handle the extra costs to me, I decided to keep it and make sure EVERYONE knows my story. It still turns on but it still quite finnicky and annoying to use. It was in no way worth the money I spent on it.
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