Hired Transport Van Lines for a simple residential move from Jackson, MS to Spokane, WA. Received a quote for approximately $2500."Jonathan" was initial point of contact. Company said they required a 48hr time-frame for pickup. I gave them 72hr (6/22- 6/24). They didn't call until 6pm on 6/24 and stated they'd "need another day". Not an option. Not what was agreed upon. My wife and I began packing and moving items out to garage. No way they would have made it in the timeframe. The truck didn't show up until 1030pm. Didn't depart until around 3am. (We were scheduled for final closing on our house at 7am!)
I made calls and sent a formal complaint letter. Told I "had to take things up with shipping". Point of contact THEN was "Ron". I had not made arrangements with shipping and got a different story from them. They stated that initially agreed upon deposit of $500 was insufficient. My property sat in a warehouse for over a week and would not be put on a truck until they received a wire transfer for $1200 to "AAA Storage Systems"..
Further, was told the delivery driver would not unload until the balance had been paid to him (another $1580). Delivery driver "Reggie" called and told me the balance ($1580). I called the company to confirm this and, once again, I paid him what I was asked to as I had no choice. (Grand total=$3280 not to mention my labor.)
The driver showed up with his 9 year old son and NO other crew so yet again, I had no choice but to help unload. I took some photos of the furniture (during the move) but I'd become so disgusted by this process that I didn't bother to report the damage.
On 7/22 I received a phone call from the delivery driver, stating that I owed him another $500 because I had underpaid and they would be "taking it from my pocket if I didn't pay up."
In short, broken contracts, no customer service, repeatedly increasing prices and the fact that I had to deal with multiple entities spells scam. I was not offered a discount, had to do much of the work myself and my initial complaint letter was completely ignored is disgusting. Will contact my attorney.
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