Contacted R1 moving and storage on June 5th to move my items from Sonora, Ca. To Jacksonville FL on June 18th.
They quoted me a total of $1100.00 to do the complete move. At the time I thought that was a reasonable amount of money so I went with the quote.
They arrived at my home on time and everything was going well. The movers were acting quite professional and doing a great job at packing up all my things and placing each item with a sticker to identify it properly.
Then the guy that was packing up my stuff told me to expect the truck to deliver all my items to my new place by June 28th. I told him that would be a great time for them to come due to the fact, I wanted to take my time driving cross country.
June 28th came and went with no calls from R1 telling me that they were going to be delayed. I gave them a few days since, I thought that perhaps something had come up or since it was just an estimated time that perhaps it was taking longer than what was first estimated.
A few days later I called up Sanjay and asked him if my stuff was on its way. He told me that they had a problem fitting all my stuff into a truck and that a truck was comming from Colorado to pick up my items. That truck should be in California the following day and I should have my stuff in 3 days.
June turned into July, I waited until after the 4th to call em back. I spoke this time to a man named Jeremiah who had told me at the time he was being trained and was new to the business. He looked at my account and told me that they had just picked up my items and they were on their way to Florida. That my stuff came out to over 2100 pounds as well and I needed to pay them an additional $400.00 for the additional weight. I didn't mind that too much so I told him I'd pay it and then made him repeat that my items were in transit and that I should recieve them in two days.
The days passed by and still no phone call. So I called Sanjay up again and asked him where my items were. He told me that the truck had a tire blow out in Texas and that it delayed the movers a few days. That I should be recieving my items within the next few days since the truck had a stop in Georgia.
After two more calls I finally found out that the truck was going to arrive at my house within the next few days. That they had made their final stop in Texas and when the driver was 24 hours from my home that he would call me back.
Well the day came and went so I called up R1 again and asked them if they had the exact time that the driver would arrive at my home. I spoke again with Jeremiah who told me that he had lost contact with his driver and that he had no way of tracking his where abouts.
Another 24 hours go by and still my stuff is missing and the truck is not calling to report to his dispatch.
Early morning on Saturday July 14th I get a call from the truck driver saying he will be in the area within the hour and that he wanted cash from me. Since I have had nothing but trouble from this moving company I refused to give him cash.
In order for them to charge me more money, one of the movers actually used his own feet to measure the distance from my front door to his trailer. He told me that due to his measurements with his own feet and not an actual measuring stick that the price to move all my items in would be an additional $75 bucks. Since he was holding my items hostage, i had to fork out the money to him.
All the while he was waiting for me to retrn from a bank that was majorly busy and a traffic jam and a half, due to their forgetfullness of calling me the day before they were to arrive, they refused to move any of my stuff into the apartment. While they waited, the weather turned ugly. They told me that if they were to wait until the weather cleared to move my items in it would be an additional $800.00. When they told me this I went crazy! First they made me wait almost an entire month for my stuff, they wanted even more money from me due to their refusal to trust me!
I had paid for the whole they pack up your stuff then unpack it and unwrap it for you service as well. When I asked the movers if they would be so kind to unwrap some of the stuff and put it back together they laughed and said sorry you are on your own.
I had told the movers that there were two boxes missing from my moving sheet. They kept reassurring me that I was wrong that they had given me everything that was on the truck after they had mistakenly given me a few boxes that were someone elses. I caught the glitch and told them that the two boxes were not mine. The movers just said oh oops and reloaded them into the truck.
The driver of the truck then told me again that there was nothing left on his truck for me. That they remembered placing two boxes in my apartment that didn't have numbers on them and those were the missing boxes. So I was tricked into believing that I had everything.
The next day I started to unpack and realized that yes there was two missing boxes and that I wasn't going crazy. So I called up the driver and told him that he had two boxes of mine still on his truck. He told me that they were in the process of unloading in Orlando and that he would get back to me.
So I get a call back and he said that he remembered the two boxes and that he had accidentally given them to the address in Orlando. That he knew for sure and that he was sorry for the inconvenience but I needed to contact Jeremiah and have him retrieve the boxes.
I called Jeremiah and left several messages. He never called me back, then they kept transferring me to a Heather. On numerous attempts I finally got Sanjay back on the phone. He told me that they found one of my boxes and that they would ship it to me via fed ex immediately. That was over two weeks ago.
While waiting I have found out that Sanjay no longer works for the company and that he lied to me about shipping the boxes. That they still have no idea where the boxes are and that the lady in Orlando is not returning their calls.
They keep promising me that they will call me back they never do. So now I am at wits end and defaming them on every website I can and reporting them to the department of consumer affairs, the DA and to the better business bureau. My next order of business is to file a small claim against them for all the losses I have accrued while trusting my personal belongings in their care.
Shark_attack75
Jacksonville, Florida
U.S.A.
A
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