I have been a customer for the past 6 years. On Tuesday July 24 th my service was diconnected and new servier in someone elses name was placed at my address. As soon I realized that my service was disconnected I contacted customer service. That is whenI was informed of the mishap. I was adv that the mix up would be corrected. To my dismay when I returned home that night I was unable to make going calls, however my incoming service was working just fine. So I contacted repair that stated there was a work order to reesablish service in process and to contact customer service in the morning. Wensday morning I contacted customer service and Informed them of the issue was having, they advised that they would have corrected by end of day. Once agian when I returned home from work I was still unable to make out goign calls. So this morning which is now thursday I contacted customer service once agian and was advised it would be corrected and it was. However this evening when I returned I recieved a call from ONCORe Receivable Management Collection agency Demanding payment for my embarq account. I was advised that if not paid it could be reported to the credit bureau with in 30-60 days.
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