I have been looking for a new credit card processor for a while and came across Leaders Merchant Services on the internet. When I called, I spoke with an Anthony Soto in sales. He gave me a rate of 2.09% for all my transactions. I told him that all our customers were corporate customers and we would only be running corporate cards and he confirmed the rate. When he sent me the contract, I saw 2.09% for all transactions except non-qualified showing 4.99%. When I asked him about this 4.99% rate he told me that that was the rate we would have to pay if we didn't batch out at the end of the day. Confident that we would have no problem batching out, I agreed. We got the equipment in about 3-4 days and did a test charge. Everything was OK. Two days later, I ran a customers charge for $2,739.00. While running the charge the printer wouldn't work so I called. No big deal, mechanical things have a habit of not working. So I called so that I could batch out without a printer. While I had the person from Leaders on the phone, I asked, "by the way, what rate was I charged for that transaction?" She told me 4.99%!! I asked, why when I was quoted 2.09%. She told me that the only way I would get 2.09% was if the customer was standing there. When I told her that we would only process corporate cards she said that our rate on corporate cards would be 4.99%. It took me 5 hours to cancel there service and that even though I debited the $2,000.00 transaction, they were keeping the $139.00 transaction fee. If you read this - don't do business with them!!! They lied to me and cost me a ton of time & money
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