Complaint / Review
Custom Dog Training Thee Boarding Ranch
Abused our dog, over 75 bites and 14 stitches and many open wounds, did not notify us and delivered dog in this condition to us with out any notice of the situation ripoff califonia

To whom it may concern:

My husband and I sent our dog away to be trained for four weeks. We went to visit the ranch once a week. As we anxiously awaited his arrival back home, we were notified by Carlos Banuelos, the head trainer he needed another week so our dog would come home perfect.

As painful as it was to agree to these terms we did and counted down the days for our dogs return. Upon our dogs return we were under the impression he was coming home very well trained. Our dog was scheduled to be dropped off to our home in the early morning on Monday.

After calling to thee boarding ranch several times through out the day I finally was able to reach Shirley at 4 P.M., and she told me that as soon as Carlos returned he would call me to let me know the status. I would have preferred to pick up my dog but they insisted on dropping him off to us.

Finally Carlos phoned me at 4:30 P.M. And told me that he has an open wound that was not heeling and he wanted to take our dog to his vet to look at it. I asked him how big it was and he said that it was the size of a pea. As the hours passed by I began to become very concerned, I kept calling Carlos and he would keep telling me he would be at my house in 20 minutes. After 8 P.M., I decided it was time to find him once and for all and I met him in a parking lot to discover my dog under anesthesia, with drains coming out of him, with over 75 bites all over his body, at least 12 open wounds and about 14 stitches, and to learn from our vet the next day he lost 15 pounds.

Carlos Banuelos is the head trainer and owns the business with his wife Shirley. He did not take any accountability and acted like nothing was wrong and he would come back on Thurdsay to remove his stitches. The next day we learned from the vet who gave our dog stitches and drains, Carlos told him that the dog was not in his possession when this happened.

My dog has deep scars that will never heal physically and emotionally. We are so saddened from all of this to see our poor dog suffering. We want to make sure this does not happen to anyone elses dog by these animal abusers. We believe our dog needed medical attention for several days and was suffering. They never notified us to let us know that he was hurt and never did anything about it until the 24th hour.