Well I don't know what to do anymore. Back in march my Debt. Card expired. 3/07. Sprint sent me a text message telling me I need to pay my bill or service will be interupted. I called and gave them my card # and new expiration date. Paid the balance. They told me I would be back on track on the billing date of 4/4.in the middle April I get a text message again that say my service will be interupted. I call again. They say I am behind. No autopay has been setup. They I again Pay the ballance and give them my card # and exiration date. They tell me sorry for the inconvienence this will not happen again.in May the same thing happens. This time I call up. And ask to speak to a Manager. She tells me sorry and gives me a $75 service credit, Sets up autopay again and says This will never happen again. At that same point I tell them if it is not right I want out of my contract because I can't deal with this anymore. Sure enough June comes around and I get the text. I call again, (pretty upset this time) I tell them I am not giving them a dime until they get the billing correct!!! They ended up shutting my phone off for the rest of the month. From 6/14 till today. I asked them if I could just be let out of my contract and they said no I would have to pay the cancellation fee. So I call them again today, because of course the phone was still off and no payment was taken. I spent another 1.5 hours on the phone until I had a meeting I had to go to. They gave me one month off my bill. Wow $50!!! I added up that I have spent more than 15 hours on the phone with them over the past 5 months. Oh and they acted like they were doing me a favor by removing the late fee and reconnect fee. HAHA!!! I really have no idea if the problem will be fixed next month but at least they turned my phone back on. All and all I have been without the phone for more than a month due to them turning it off and me having to find the 2 hours to call them and get things worked out again. This company is a joke. I have no hopes that the billing will actually work next month so I'm scheduling the 2 hours now. I don't know that there really is any better cell phone company out there. I think businesses these days just focus on locking you in contracts and screwing you rather than giving good customer service. I'm sure sprint knows that it would cost me more to get a lawyer and get out of my contract then to just wait it out another 9 months and hope for the best. Oh and one last thing. I have been with sprint for 7 YEARS I am allowed 20 lines if I want because I have never missed a payment untill they screwed up and this is the way I am treated. I loved what one lady told me. "We have multiple payment options that could prevent this problem" Idiot!!!
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