We were first contacted in Nov. 06 by an agent named Angela who said they were looking for properties like our time share to sell. She said it should be able to be sold by the January maintance payment due date. After explaining that it would cost us either 7% after selling the property or 1% up front would then be the entire price.
After looking at their company on Florida's Better Business Bureau website and only finding 2 resolved complaints we went ahead and gave them $1,663.85 via credit card to sell our timeshare.
Nothing was heard from them and phone calls were not returned. E-mails were return as no longer an e-mail address. Cell phone numbers given had full mailboxes. Occassionaly I would get a warm body to talk to and it was always being said "We have a show this weekend, or two weeks from now etc" I am sure it will sell call us after that time. It would take several weeks to finally get to speak with someone and then they would say "A corporation is looking at your property call back in two weeks" Again no one would answer.
I once got a hold of the receptionist twice in a matter of minutes. The first time she put be through to Rebecca in Customer Service as Brian no longer worked there. I got her answering machine. I called the receptionist back and said I wanted to speak to someone so she said "I will e-mail someone to pick up!"
I have started documenting the times and dates I have called and from February to June 29th I have made 20 phone calls and only managed to speak to someone twice, left numerous voice messages, with Walter, Rebecca, and the receptionist.
We sent a fax on May 21st asking for our money back. More fool us we were contacted on May 21st and told that our condo was never put in a "batch" to be sold and if we would give them a further $685 they would put it in the "batch program" and they would put the price of the condo up from $19,500. To $24,000. (This still seemed resonable at the 1% fee.) There was a "show that weekend for Westgate properties" We gave them the money. Boy was it easy to get a hold of Rebecca that day. Latest from Rebecca on 6/13/07 is that a corporation is looking at the property
I have been trying now for many days to find out the status. We now just want our money back. I have written to the Florida BBB and have today send a letter to Walter at Castle Resorts, Rebecca at Customer Service and the accounting department asking for our money back. I am also faxing them a copy of the letter and contact and have asked them to respond by July 6.
They are not ethical, or honest in there dealings and not have a whopping 28 complaints on the BBB website in Orlando.
I want a response and money back from them. Go on Walter say something about how great your company is and that you will send me a check right away. Even if they call tomorrow and said they had sold the timeshare I would be scared to send deeds or believe them.
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