I recently completed a move using Trans American Van Lines out of Miami. My move was from MA to FL. This was the worst move I have ever experienced. I have moved five times prior to this with no damages to my things. Below is a *brief* summary of my complaints against the company. Companies like this should not be allowed to advertised professional service.
Arrived for pick up 3 hours late without notice
Rude and unprofessional behavior
Failure to introduce selves upon arrival
Casually dressed (flip flops), not uniformed as specified in agreement
Inefficient loading of truck (3hs for a one-bedroom apartment)
Driver absent for half-hour periods
Smoking breaks during loading of truck
Driver could not locate apartment at destination
Underestimated move by over $400
Difficulty communicating due to limited English-speaking skills by movers, one spoke no English
Driver hung up telephone mid-conversation regarding location of apartment complex
Movers did not know how to disconnect, connect, or place washer and dryer in washer/dryer specific closet
Boxes covered in dirt and grease; items inside covered in dirt and sawdust
All newly purchased, sturdy, professional moving boxes damaged to a point that they are no longer reusable Valued at $200
Crushed
Puncture holes
Fragile boxes were smashed in on both sides
Ripped open
Missing iPod-mini (pink, engraved) from inside taped box Original value $200
Missing Coach wristlet Original value $150
TV damage Original value $370
6 inch crack in frame
Internal damage to tube causing obscured colors on screen
Dryer damaged Original value $250
Dented console
Dented top corner
Metal fragments found consistent with damage to console
Plastic console frame broken off
Console loose
Broken head board Original value $200
Bookshelf damaged Original value $50
Chipped corner
Scratched sides
Dented back
Loose screws
Lampshade crushed, puncture holes as a result of mishandling boxes Original value $25
Wicker basket crushed as a result of mishandling boxes Original value $10
3 teacups (in smashed box) Original value $20 each
2 saucers (in smashed box) Original value $10 each
1 glass (in smashed box) Original value $5
Broken suture kit Original value $20
0 comments