10 rb042707/02 partial invoice - discount code: ldrvicg0120 20.00 200.00
As posted on 4/27 I purchased insurance appointments from this company. For the $200 transaction that was charged Inever received the appointments. The appointments were schedule for 5/1 through 5/4. Some appointments were missing and two were replaced with duplicate appointments that I'd paid for previously, one that I had a day prior and another ont that I already had from a prior week.
I'd only purchased appointments from this company for two weeks. Most of the appointments were of bad quality. This company sent me and other agents out to leads' homes who told me that they told the telemarketer not to send anybody out. They sent me anyway rather than setting another appointment in its place. One appointment had no street address which I was never credited for.
I told Jennifer, the office manager that since I paid for a service that I never received, I'd rather get a refund rather than appointments. She said the owner, Vladimir Opra, would not issue me a refund but would replace the appointments with new ones. I faxed in a order request on 5/8 at 6:10 pm EST. On 5/9 Jennifer stated she never received the fax. She told me to email her the schedule that I wanted. This is when the fax was sent
May 09 12:24 PM
Subject: Re: No Thurs & Fri Appts!
Thurs 9am - 2pm, 1 hour apart for Mecklenburg
Fri 9am - 2-pm, 1 hour apart for Mecklenburg
When will I get credit for the replacements from two weeks ago?
Thanks
Regina
Jennifer claimed she did not receive this email until 2pm and that was too late to place the order. So because I expected to run those appointments on 5/10 & 5/11 and I still never received them, I requested a refund again. When I contacted Mr. Opra he said there would be no refund and referred to the website. The policy stated there is no refund. However, it stated they would replace a bad appointment if you run across one. I emailded all of the "bad appointments" to this company from 4/24 to 4/28 and have not received replacements to date.
Also, the policy states tht becasue the agency that I am apart of received a discount there ar no replacements eveh though Jennifer promised me and other agents replacements during a 4/25 conference call with my manager and other agents. There were many complaints like mine. She also had us email her the specifics of the "bad appointments" that we came across and she would offer replacements. So even thought their policy states "no replacements" and no refunds, it also states they would replace a bad appointment. Which one is it? They are dishonoring their own policy.
I also conveyed to Jennifer and Mr. Opra that because of these discrepancies and lack of quality, as well as them not honoring what they said they would that I'd rather get my money back rather than keep receiving "bad appointments". Mr. Opra adamantly stated there would be no refund. The agency I am apart have discontinued any business with this company. Here's the email that was sent to agents by my manager, Victor Jemison
: — Original Message
From: victor jemison
To: 'victor jemison'
Sent: Friday, May 04 5:31 AM
Subject: Telemarketing 21
Hello Everyone,
I'm advising everyone to stop purchasing appointments from telemarketing 21 their service is unacceptable. We have a new appointment company called Hamilton Corporation. You can start using this company for your appointments next week.
Regards,
Victor
Also, even though I asked this company not to send me any more appointments, they sent me appointments on 5/14. If you need to see them, I can fax it. One of the appointments were for 10pm. Four of the appts were for 12am, 2am, 4am and 6am. Two of them were duplicates from previous weeks. I knew they would try to stick me with more "bad appointments", that's why I want a refund instead
0 comments