I purchased a package of 300 nights with the Real Group on Jan. 27 2003. Part of the agreement states that prices can not go up more than5%/annum, the first time I used the package they charged me in excess of the 5%. When I questioned it they said that they charged more because the had renovated[there is nothing in my contract about renos.
The last time I used the package was in feb and a representative contacted me and said that my contract was with "Pemier Holidays" who had apparently gone bankrupt but they "real Hotels would allow me to "upgrade' to their "New" program for an additional amount of USD.
I didn't even ask as I said we already had an agreement which they were not honoring so why would I buy another package from them. They said that they would: probably honor the agreement even though they were not obligated to do so but it would only be at certain hotels. I asked which hotels and they were unable or unwilling to tell me.
To date they still have not told me even tough I have sent them several emails to which they do not respond I feel they have broken the contract but what can I do, I am not going to spend money for a lawyer{which probably wouldn't benefit me anyway. I would tell anyone not to sign up with these Mexican companies as you will probably just lose you money and not get what you had paid for
Wayne
Castlegar, British Columbia
Canada
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