I am 54 year old female with a 57 year old female room mate. I was charged for ordering a sport's comedy film on 2 different days at 1AM. Neither one of us ordered this film nor is it a film we would want to see. I went into the office and asked to file a complaint that somehow this was on my bill. I even told the male representative ID# QPADEV009R that I was probably going to have to pay, but I wanted to file a complaint about this somehow showing we ordered this when I definately know neither one of us did. I believe that someone may have hacked into my cable. I know this may sound impossible, but what's the answer. This man called a man from the back room, spent sometime putting information into the computer and then told me I would be credited for 1 showing. He then told me that I would not be able to order any movies, sports events or any pay per view without calling the office for permission. I pay over $160.00 per month on cable and always pay my bill. I was given a $3.95 credit and punished for it. I told the man he was calling me a liar. He said nothing. This is customer service?
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