This company is a big deception! And when they are in fault, they don't assume their mistakes.
On May 17, I contracted Classic International to make my move from Nashville, TN to Rio de Janeiro, Brazil. They charged me a deposit ($270.75) and scheduled the pick up to 5/27/02. They also told me the dispatcher would call 2 days before the pickup date to confirm the time they would arrive. After they confirmed the date, I purchased plane tickets for me and my wife to return to Brazil on 5/29.
One week prior to the pickup date, I started calling Classic International to confirm if they would really come on 5/27, since it was memorial day. After leaving inumerous messages with no reply, on Friday (5/24) I finally talked to someone there who confirmed they would come on Monday (5/27). He reassured me that the dispatcher would call during the weekend to confirm the time.
I received no call from any dispatcher and called Classic International during the whole weekend. Nobody ever answered the phone or returned the many messages I left.
On the scheduled pickup date (Monday, 5/27), I called again and they informed the truck would come only on the next day in the morning.
On 5/28, no truck again. When I called Classic International, a guy called David told me that the truck had a problem and was in North Carolina (I was moving from Nashville, TN). David gave me the name of the Driver (Doron), and his cell phone number, guaranteeing that the truck would still come that day at night. When I called Doron, the truck driver, he was very surprised to learn that he had a pickup in Nashville, saying that he knew nothing about it, and he would not be able to make my pickup because he was in NC. When I asked David about it, he told me it was a misunderstanding and that Doron would come for sure.
I kept in contact with David during the whole day. At the end of the afternoon, David told me that Doron would come DURING THE NIGHT, and that I should wait for him. I asked if the driver would not stop to sleep on the road and David told me that there were 2 drivers and they could sleep without stopping. David also gave me his cell phone number to call him for any problem.
As I didn't receive any call back from Doron to confirm at what time he would arrive, I started calling him around 7 pm. He never answered his phone, and simply disregarded all the messages I left in his voice mail. I kept calling the whole night for the same result: Nothing. I also tried to call David's cell phone, just to learn that it was turned off.in summary, I stayed up the whole night for nothing.
In the morning (5/29), I called David at the office asking about the truck. He seemed very surprised that Doron didn't come and David didn't know what to do. He asked for some time to figure out what was going on and return to me. He didn't return and I waited until noon to call him again. When I called him, David told me that the truck was still in NC, and that there was nothing he could do. I tried to talk to Eli, David's supervisor, getting the same answer. As a result, I missed my flight back to Brazil and had to pay a reschedule penalty fee of $360 to the airline.
I couldn't trust this company anymore, and was forced to cancel the service, and hire another one urgently. Eli and David seemed very relieved when I asked for the cancellation, and promised to immediately refund the deposit I had paid. I also claimed that they had to assume the cost of the flight penalty I got, and Eli requested me to file a complaint letter.
I sent the complaint letter to Betty Parrilla, with copy to Eli Navon, requesting that they refund my deposit and indemnify me for the costs they caused me. These costs were:
Airfare reschedule penalty: $360
Lodging for 1 night: $73
Meals for 2 people for 2 days: $100
Car rental for 2 days: $73
After approximately one month, they sent me a letter offering to only refund the deposit and close the case. Of course I didn't accept and requested to be treated fairly. Classic International decided that they had only to refund the deposit (which they still didn't do) and were not responsible for their acts, deceivings, and misleading information.
This is one more of those many companies that don't have any respect for their customers. They caused me losses of more than $1,600. I did everything I could to solve the situation with them, but they simply don't care about people and their own reputation. Stay away from Classic International.
Daniel
Rio de Janeiro, Brazil, Othe
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