It is my hope that the reader keeps in mind that when we applied for a Bass Pro Credit card, we knew that it was with MBNA Bank, who was bought out by Bank of America.
The reader should also keep in mind that we do not owe money on the Credit Card and have never carried a balance or been late with the payment in full!
It should also be kept in mind that Bank of America is allowed to make Telemarketing calls because of a loop hole in the law that say it is OK if there is an existing business relationship.
This letter documents how Bank of America treats Bass Pro Customers who made the mistake of getting a Bass Pro Credit Card!
This is an actual letter I sent to Bass Pro telling them about the problem with Bank of America and their repeated phone calls!
04/19/07
Bass Pro
300 Cincinnati Mills Drive
Cincinnati, OH 45240
(513) 826-5200
(513) 671-5281
Attention: Jerry Rogers Cincinnati Bass Pro Manager
John L. Morris, President Bass Pro Shops Inc.
Re: Harassing Phone Calls
To Whom It May Concern:
Today, I received yet another harassing, unprofessional, and rude hang-up telemarketing call at 9:16 AM.
Now before I go into the details of my complaint, I would like to provide you with some background information so that you will understand why these Telemarketing calls must stop!
A number of years ago, one of my students started making death threats against me. It turned out that the death threats was very real because there happened to be a nationwide manhunt for this ex-felon. It also turned out that he had just been involved with a burglary that resulted in a murder this explains why the FBI informed me that a death threat had been made!
A few years later, another male student started harassing a female student who then asked for my help. I contacted the male students parole officer he was on parole due to a rape conviction the only thing I will say is that Ohio Parole Officers are not very professional and I feel sorry for the public!
The last point that I would like to make is that in addition to having extensive experience with adult education, I also have extensive sales experience and I have seen first hand the fraud and deception that goes on in the Telemarketing Industry. I am also aware that there are some Call Centers in this country that use prisoners and that 99% of Identity Theft is from inside a Company
With these points made, what do you think my attitude would be towards Telemarketing Calls? Have you ever been in a Telemarketing Call Center and seen the type of people who call your home?
As a former Risk Management Consultant, I can assure you that if you have seen the things that I have seen you would never accept a Telemarketing call again!
Now with this said, I have to ask you why should a Bass Pro customer get repeated, unwanted and harassing Telemarketing Calls? Why should a Bass Pro customer be forced to write Ten Complaint letters about the Telemarketing Calls? Why should a Bass Pro Customer be forced to send over Twenty-Five Fax letters while trying to get the Telemarketing Calls stopped? Why should a Bass Pro Customer be forced to contact the Ohio State Attorney Generals office in an attempt to get the Telemarketing Calls to stop? Why should a Bass Pro Customer be forced to write the Third-Party Telemarketer directly in a vain attempt to get the phone calls to stop? Why should a Bass Pro customer be forced to post complaint letters on the Internet?
Why should a Bass Pro Customer have to explain why they want the Telemarketing Calls stopped?
Now I started getting Telemarketing Calls from (866) 233-2773 and from (866) 228-8944 (Every single one of these calls has been hang-up calls!) I then checked on several sites including the who called us, 800notes website, and also the rip off report website, just to name a few websites!
My research showed that these calls are by and on the behalf of Bank of America. When I told my wife this she told, OH that is because we have a Bass Pro Credit Card!
It is too bad that the Owner of Bass Pro John L. Morris can't get on the Internet and see for himself what happens when people make the mistake of getting a Bass Pro Credit Card which is handled by Bank of America.
And it is a shame that the Bass Pro Marketing people are allowing Bass Pro's good name be ruined by the rude, harassing and unprofessional actions of Bank of America and their third party Telemarketing firms!
Sincerely,
Jay Private
Cc. Marc Dann, Attorney General of Ohio
Kenneth D. Lewis, Bank of America Chairman & CEO
Lori Fentem, President Synergy Solutions
usacomplaints.com
Jay
Newport, Kentucky
Canada
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