My daughter and I visited Henri's Cloud Nine this past Sunday looking for a prom dress. We were greeted by Andrew who proceeded to show my daughter dresses in her size.
I was under the impression that a dress she picked out would be special ordered for my daughter. The dresses she was trying on were well-tried on and showed some signs of wear. I found out that was not the case, you took the dress they were trying on. I was not comfortable paying the price for the dress when it was defective and snagged.
I was assured by Andrew that he would take care of the dress, have the repairs done, have it steamed, and if I still was not satisfied then I would not have to take the dress. I agreed to this. After waiting about one hour and nothing taking place on the dress, I was informed I would have to come back for the dress.
I said fine, I will be back on Thursday to pick up the dress and pay for it then. They would not do any of the repairs until I put money down on the dress. Funny how they were going to do them without money down before they made me wait an entire hour.
Against my better judgement, I gave them $150. I would not sign any contract agreeing to their no return policy until I actually saw the dress.
After thinking it over, I dedided I did not want to pay full price (and it was a lot!) for a dress that had to be repaired and I called and told them I wanted my money back. I talked with Christopher (the manager) and he basically told me I was out of luck because I signed the contract.
When I informed him I did not sign the contract, he pulled my file. He said I wrote on the bottom of the contract that I would sign when I returned on Thursday. I said absolutely not did I write anything on the contract and he should fax me a copy. He was not very pleasant at all and said he didn't want to deal with customers like me so he would just refund my money.
He did call me immediately back and said since I signed the credit card receipt he would not refund my money. I told him $150 would not make or break his business and she should for goodwill just return my money since I was so unhappy. Then he said, So this is about the price and said he would not return my money after all. I feel since I did not sign their contract and did not want to agree to a defective dress until I saw the repairs, I should be entitled to a refund.
I will never do business with someone like Henri's Cloud Nine and I certainly will pass on my experience. I have never been treated by a business as rudely as I was treated by Christopher at Henri's Cloud Nine. This was a very high-pressure shop and the customers were being told they looked beautiful in dresses that (in my opinion) did not look good on them at all. I think they were looking for some quick sales regardless of how the dresses looked on the customers.
I read the previous consumer complaints that was filed and I have to comment on that. The other mother that I was with mentioned that her daughter purchased a prom dress from them several years ago and insisted that she get a size bigger than what she measured for. The daughter insisted on her normal size and according to the previous consumer complaints it seems like this is a common practice.
Stay away from Henri's Cloud Nine!!!
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