I received my bill today (4-6), from Verizon telephone company, and I reviewed it as I usually do, and more so this month, because I noticed this new charge on my bill last month. And I immediately, wrote them both a letter disputing the bill, and explained that I did not request this service, which is suppose to be Voice Mail Services from ESBI. And to please cancel this so called service immediately upon receiving my written letter, to do so, and to refund my money.
Upon receiving my telephone bill today (4-16), I noticed that it had not been removed, by my written request. So immediately I called the telephone #1-888-295-3724, and held the line for a representative to get with me, and when I explained to him why I was calling. I was immediately told that their computers were down, and they could not give me any information, and to please call back.
I then proceeded to call verizon at 1-800-483-3000, and was told that it would be at least 10 minutes before anyone would be with me, and that they would call back.
So as I sit here, I still have not heard anything from either one of them, and I have kind of figured out that they are avoiding me.
If Verizon does not take care of this, I will be cancelling my house phone with them, because I can not see any other way out.
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