Usacomplaints.com » Shops, Products, Services » Complaint / Review: DHL Express - Fuel Surcharge Rip Off of Millions of Customers. #217437

Complaint / Review
DHL Express
Fuel Surcharge Rip Off of Millions of Customers

DHL Express is stealing from every one of their customers nationwide. They charge a fuel surcharge on each and every shipment to defray the cost of fuel, but they have virtually eliminated paying the actual people who buy the majority of that fuel, DHL independent contractors.

Instead of reimbursing their independent contractors who have to absorb the fuel increases (many who are going or have gone bankrupt) DHL is simply lining their pockets to hide the true extent of their USA losses.

DHL also is illegally charging customers a jacked up fuel surcharge based on service levels of shipments. Shipments that are "express" as opposed to ground service are charged a much higher rate because of the high cost of "jet" fuel. This is a lie because more than 50% of these packages never ride on a jet and are trucked to their final destinations.

DHL is a european owned conglomerate who's business practices are very unethical. They are currently under a US Justice Dept investigation into their business dealings with many small American companies. Many who have been bankrupted. The fuel scam has been going on for at least 2 years and the dollar amount is many, many millions of dollars.


Offender: DHL Express

Country: USA   State: Florida   City: Plantation
Site:

Category: Shops, Products, Services

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