Purchased 2 leather sofas from Steinhafels in Madison Wisconsin in Feb. Also purchased a 7 year protection plan from Stainsafe at that time.
In September made a claim to stainsafe on both sofas. When the orginal replacement parts came they were missing a piece for one of the sofas. We reordered that piece at that time. While waiting for that piece I had to make another claim. Stainsafe said it was easier to replace that sofa then to get a tech out to look at it.
In the mean time I'm still waiting for the first part from the claim made in Sept. Called company more times then I care to say from Sept til present day ane still stainsafe cant seem to get it right.in the last year and a half I have recieved a part but when the tech came to replace it guess what Still Wrong Piece.
I've had it with stainsafe they took my money gladly But I think all I did was pay for fruastration.
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