$134.41 - Transaction Date: 01/20
I ordered 9 DVDs from Flixes.com - $134.41 - Transaction Date: 01/20
Flixes.com - a division and trademark of DEMT, Incorporated 12450 Burbank Blvd. # 140, Valley Village, CA 91607 Tel:
818-764-6939 Order Line: 800-648-7185
SUPERDVDMART is also a division of DEMT. Address: 7222 VAN NUYS BLVD. #333 VAN NUYS California 91405 U.S.A. Phone Number:
800-648-7185
First, I never received an email invoice from them for the order. I waited 9 days and then emailed them, to see when my order would arrive. They never responded.
I researched their company online and found many articles of service horror stories. Dozens of people never getting their orders and never being able to contact them and never getting email replies. See these 3 links:
Forum. Adultdvdtalk.com/forum/topic.Asp? Topic_id=53200&forum_id=11&cat_id=2&53200.htm
Usacomplaints.com/reports/ripoff167427.htm
Usacomplaints.com/reports/ripoff193955.htm
I found 5 different emails for Flixes.com
[email protected] ;
[email protected] ;
[email protected] ;
[email protected] ;
[email protected]
So I started sending them inquiry emails, once per week. I have sent 9 all together, to all 5 emails. I have never heard a thing. I have kept all these emails.
One month later, Feb 20th, I received 5 dvds with no invoice.
Then Feb 22nd, I got one more... Still no invoice!
Then March 5th, I received 1 more for a total of 7 out of the 9... Still no invoice.
I have emailed them 9x, to 5 addresses, all ignored! No true communication of any kind... Just auto-replies. Not even an email confirmation or invoice.
The other day, I received this.
Original Message
From: [email protected]
To: XXX
Sent: Tuesday, March 13 9:45 AM
Subject: Flixes.com recent order
Dear XXX
Thank you for choosing us for your recent purchase of: XXX
I truly enjoyed doing business with you and hope that your shopping experience with us was a positive one. If not please
Write me personally at [email protected].
If you have any questions, please do not hesitate to contact us.
Thank you for your business,
Mary,
Flixes.com
[email protected]
Toll Free: 800-648-7185
So now I had a 6th email to send complaints to. I sent an additional complaint to all 6 emails and I received these 6
autoreplies!
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: [Auto-Reply] Re: Order Number: XXX HUGE PROBLEMS... THE CONTINUING SAGA!!!
This is an auto-response to let you know that you sent an email to a flixes.com email account that does not exist.
If you'd like further assistance you may contact us at [email protected].
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: failure notice
We're sorry. There's a problem with the e-mail address (es) you're trying to send to. Please verify the address (es) and try again. If you continue to have problems, please contact Customer Support at (480) 624-2500.
: The e-mail message could not be delivered because the user's mailfolder is full
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: [Auto-Reply] Re: Order Number: XXX HUGE PROBLEMS... THE CONTINUING SAGA!!!
This is an auto-response to let you know that you sent an email to a flixes.com email account that does not exist.
If you'd like further assistance you may contact us at [email protected].
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: failure notice
We're sorry. There's a problem with the e-mail address (es) you're trying to send to. Please verify the address (es) and try again. If you continue to have problems, please contact Customer Support at (480) 624-2500.
: The e-mail message could not be delivered because the user's mailfolder is full.
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: failure notice
We're sorry. There's a problem with the e-mail address (es) you're trying to send to. Please verify the address (es) and try again. If you continue to have problems, please contact Customer Support at (480) 624-2500.
: The e-mail message could not be delivered because the user's mailfolder is full.
Original Message
From:
To: XXX
Sent: Tuesday, March 13 5:30 PM
Subject: [Auto-Reply] Re: Order Number: XXX HUGE PROBLEMS... THE CONTINUING SAGA!!!
This is an auto-response to let you know that you sent an email to a flixes.com email account that does not exist. If you'd like further assistance you may contact us at [email protected].
So how can the same emails be full and at the same time, not exist??? I know the Mary one exists because she had just sent me a message that day. The other 3 email boxes received my message but just ignored it as usual.
So now its been over 2 weeks longer since I've received anything. I don't think I would have ever received anything, if I didn't keep sending them complaints!
Isn't it unlawful to charge people and then only send product after multiple complaints, a month later? What can you do and or what can I do?
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