I have had Sprint PCS since November. On or about January 24 I talked with a Sprint salesman to have my service upgraded. On February 9th I received hard copy confirmation of the change. It was not what the salesman described (no unlimited incoming calls). I immediately called Sprint. I got the run around. They kept trying to convince me I was wrong and I should be happy. I was not happy to be deceived and asked to be returned to my old plan so I would be free to pursue other alternatives. A male supervisor assured me that my account would be returned to the old status.
On February 14 I canceled the Sprint account. On March 1, I returned from vacation (2/19-3/1) to a bill from Sprint including a $200 cancellation charge. The account was not changed as I had been assured on February 9th. I have now been lied to twice.
Sprint refuses to give me the names or employee numbers of those I have talked to and they deny to inform me if the calls were recorded and retained. I have made all the calls I can to a dead end. They refuse to cancel the $200 charge and say that I have no recourse. I have talked to Customer Service and Account Services Supervisors at both levels. I even tried evoking their 30 Day Risk-Free Guarantee, but they said it does not apply to old customers. Do I have any recourse?
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