I purchased a cash register to be shipped via 2nd day air. The cash register was shipped via 3 day. I was first told by the shipping manager that I could return the products and not incur a re-stock fee due to their error. The owner "Chris" will now, not stand by that agreement.
Chris and I agreed on a 10% re-stock fee and that I would receive a refund within 7-10 business days of him receiving the merchandise back. I shipped the register back and they received it on 01/10/07. It is now 02/19/07 and I still have not been refunded. They are ignoring my e-mails. When I call for status, they lie and say they check has been mailed. This company has continually ignored my e-mails, lied to me over the phone in regards to not only the refund check being sent, but also when trying to acquire the RMA number. This company has had their merchandise returned and in their posession since 01/10/07 (6 weeks). I still do not have a refund check.
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