After years of being a customer of Ameritech, only due to the telephone monopoly they once had in Michigan. I could not stand the Customer service. I had a few financial problems and outrageous phone bills. I downgraded my services multiple times only to be charged far more than I should have been.
Will outrageous phone bills with hardly any luxuries. I called Ameritech to find out why the bills were so high, and to make payment arrangements. I was talked down to on the phone the rep was very rude and not helpful at all.
Luckily, there are more options in phone companies these days, so I changed my phone service. I am alot happier for the time being, I quess I will have to see what the future holds for My current carrier MCI.
I got a call today from Ameritech regarding my last phone bill that is due upon receipt. I did return that call, But not with good response. They claim that in order to make arrangments you must do that over the phone, I guess so it can be he said she said. I requested they give me a address to correspond to.
I would rather do the arrangments in writing. The rep tells me they have no address for correspondence, therefore I would be required to handle this matter over the phone. I tell the rep that it is immpossiable to run any business without having some type of snail mail address. I request to speak with her supervisor.
The supervisor returned my call. She was very unprofessional aswell. She informs me that I either make arrangments over the phone or they will put my bill in collections. So I told her I would be more than happy to make arrangments on the bill.
But I would like to do it in writing, therefore I would need her to accomidate me with a address for the proper correspondence. She would not give me the address. So I asked for the address to the Corporated office. Her reply was I am not going to give that out and you will not find it, even if you tried. I told her to kiss my a* (well you know I was ticked.)
Well, I got off the phone with her and had the address within seconds thanks to the BBB. I will still send my arrangments through the mail, if they want their money.
M
Lansing, Michigan
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