I bought a Sentry Safe a year ago. There is a one year warranty on the product. During the year of warranty the safe solenoid kept sticking. I called the company at least three times to fix the problem. They kept telling me to check the batteries and to rap on the safe with a rubber mallet above the key pad to make the solenoid to release. Not once did they offer to fix it.
Now after the year warranty is over, they wont even get back to me on the problem. I have e-mailed the company twice and get a reply that they will reply within 48 hours. It has been two weeks. I have called the company and after being on hold for forty five minutes a rep took my call and after I told them the problem he said a supervisor would get in touch with me. That has been over a week ago.
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