My mother purchased a pool in Sept. She had it professionally installed May 7,02.
On July 3 the bottom liner seam seperated. I brought the damaged piece of liner to Joe Ordini's to have it replaces as it was a factory defect. (As told to me by the professional instaler that put the pool in) The liner had a factory guarantee of 20 years.
As I waited on line to resolve my complaint Mr Ordini was yelling at one customer and his office manager wife was yelling at another. I knew I was in trouble.
When I told them my story and showed them the damages liner she told me that it was my fault and yelling started. She and her owner husband yelled at my husband and myself for 20 minutes. They said it was my fault then the instalers fault until they relised that the instaler was one of there own. I left the damaged liner there to have them talk to the instaler.
I returned 1 day later with my mother to pick up the damaged liner and leave knowing that I was not going to get any satasfaction let alone a new liner. Doris the wife and office manager would not give back the damaged liner stating that it was EVENENCE as I told them I would talk them to court.
I had to call the Paterson police to have it returned to me. There was more yelling that flowed into the parking lot. They were both yellin and calling my 71 year old mother a lier. I had to step im and the yelling olny got lower. The people from the next building were on the fence watching. They could not beleive it when I wnt over to them.
I have had to purchase another liner from anoher company of course and pay to have the new liner installed.
To this date I have not heard anything from Joe Ordini's place and dont expect to, I will however see them in court with all the paperwork the warranty and the damaged liner.
Dont do business with Joe Ordinis Pool service. Jersey Chemical is 2 doors down and are very nice people.
Debe
Bergenfield, New Jersey
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