Besides death and divorce, one of the more stressful life experiences is moving.
From June to january 4th the following unfair acts occurred:
I have contracted Safari Moving and storage to move my household furniture to New York. The contract was to ship my furniture (house-to-house) on specific date, June 26.
But unfortunately this is what happened:
The shipment was originally scheduled for Monday June 26. On June 12 I paid a deposit of $1000.00 to safari Moving. After I paid the deposit I told Yair Raviv (aka Gary, the manager of safari Moving) that I have two business trips after the June 26 he indicated no concerns at all and said no problem.
A week before June 26 I received a call from Yair raviv to tell me that the truck was not ready to leave. I explained to Yair my concern about changing the schedule due to my business trip to New York (Jun 27-29). He said that have no choice but to change it. So we agreed to reschedule it to Friday June 30 with assurance from Yair that it will not change and I told him that I have another business trip to London England on July 3 which I have to make and I need to be at the airport at 6:00pm.
On Wed June 28 I received another call from Yair raviv telling me that the truck is ready but there is a slight problem. He said the crew and the truck is ready but the driver is not ready.
I have asked if it is ok to load the furniture on Friday and leave the truck on my property till Monday July 3 and have the truck driver come back and pick it up. Again Yair said that it will also cost me extra money to pick up the truck. Finally, Yair suggested that the truck can be brought on Monday July 3rd early in the morning and load it and it will be done before 4:00pm. I asked if he can make sure that the truck is here with the loading crew at 8:00am. He said "I assure you the truck and the crew will be there at 8:00am". I told him again about my business trip to London England and mentioned to him that I already made changes to my flight before and had to pay change fees $200 and I do not want to go thru this again. Again, Yair said to me "I promise it will be there at 8:00 am".
Monday July 3rd at 8:00am nobody showed up. I waited nervously until 9:00am for Safari moving to open. I spoke to a representative and told her that I was expecting the truck at 8:00am and nobody showed up. She said "the loading crew is supposed to come at 10:00am and not 8:00am and also said that safari is sending two extra guys to pack all of my stuff at extra cost.
I told the representative that iv'e been told the contract includes packing and the furniture already packed.in addition, I told her that this is not what Yair promised and agreed on. She told me that she will look into it. I said again that the furniture is ready to be loaded. Also, I said to her that I faxed this information two weeks ago and talked to sigal (safari Representative) that I did not want any packing.
An hour later, I called Safari and spoke to one of their representative about the problem and she told me she will find out what happened. Around 11:30am Safari representative called me back to tell me that they made a mistake and sentthe crew to a different location and they will get to my house at 1:00pm to pack up the stuff.
Again, i told her that no packing was ordered or needed.
At 12:00pm I called the airlines to change my flight again to July 4th missing the first day of a training class in London England, the airline again charged me $619.19 for changing my flight. Around 1:30pm the truck showed up but no crew, driver only.
Around 2:30pm the truck driver and I were nervously waiting.
Again, I called safari and talked to sigal and explained to her the whole issue all over about the schedule and my flight changes and she said she will look into it again. Also, the truck driver called his dispatcher and told him that there is no loading crew, the dispatcher told him to wait. I asked the driver what time the truck left the office, he replied that the truck left at 12:00pm and nobody told him anything about 8am.
Around 3:45pm the loading crew showed up. When I asked why they did not show up early, the crew leader said that this loading service for my house was not part of their schedule and he was told about it at the last minute after completing two loading service orders.
After the crew loaded and packed the furniture around 6:30pm I called safari immediately asking for the invoice paperwork which I was expecting with the crew because I was concerned about the $500 LATE fees for every week which is specified in the contract. I was told that the invoice will be emailed to me later. I told her immediately about my business trip and that I will make the payment immediately when I return home, she indicated no issue with this at all.
4 days later I received an invoice from safari by email with the balance of $8724.00 due (no LATE fees was on the invoice and the deposit amount that I paid was not shown and was not deducted on the invoice) but there was a note stating that if the balance is not paid $500 LATE fees will be applied for every week. I called safari immediately from London England and talked to customer service person and told her that the payment will be paid immediately when I return home and she said OK and again she indicated no issue with this at all.
A week later I was surprised when I received an invoice with the initial balance added to it $500 LATE fees and $500 HOLD fees applied. Again, I called safari's customer service regarding the deposit I paid, she was surprised about it and she said she will look into it. Almost a week later, I received another invoice with the balance due after the deposit amount that I paid. When I returned home I wired $8724.00 immediately to safari after talking toYair who indicated that the fees may be waived if I made the payment, but LATE and HOLD fees were not waived.
I called safari more than 20 times begging them and pleading with them but no avail. Finally, after warning sigal that I will pursue legal actions against the company she said to me that she will talk to yair.
A day later, she called telling me that she has talked to a manager at safari and will not waive LATE fees and HOLD fees will remain and it can be paid COD (Collect On Delivery). I said I will not pay the $500 HOLD fees and i want to get an official receipt for the late fees.
I have talked to my lawyer to pursue legal actions, this was last week of december.
1. Yair promise was a lie.
2. Sigal lied when she said $500 LATE fees will be waived.
3. Failed to deliver the service as specified in the contract. The removal date was changed twice.
4. Safari scheduled the crew to pack the the furniture even though I specified in the contract that it was not required.
5. The invoice was issued incorrectly it did not show the deposit money that I paid to Safari Moving was not even aware of the deposit it took them almost a week to investigate that I paid it tosafari when it was requested.
6. Discrepancies in the invoices that were emailed.
7. Safari did not have an honorable arrangement with loading crew, crew were told about the service last minute.
8. Collecting $500 LATE fees is unfair because I explained to both Sigal and Yair the customer service representatives that I will pay when I return home. Both persons in both times indicated no issues and said it is ok.
9. No explanation and no receipt from vessel for the $500 HOLD fees.
10. Unfortunately Safari didn't deliver my stuff on and did not follow-up with meat any time but the only thing that they made sure to do was to collect their fees.
Michelle/Sam
New york, NY
U.S.A.
Michelle
New york, New York
U.S.A.
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