Complaint / Review
ITT Corporation, MIDWEST Phone Card
ITT Corporation MIDWEST Phone Card ripoff dishonest phone surcharge billing

The reported company provides phone card services but is using illegal surchaging activities to rip off its customer.

The company deducted about 52 cents from the balance on its phone card when making calls even in cases where the connection was made but no one picked the phone at the other end. When I called the customer service, I was told that you are liable to be charged if a connection was made and you stayed on the phone for about 13 seconds even if the person on the other side did not pick up the phone. When I informed the Rep. That there is nothing on the card or a message on their network that inform customers of this practise, he did not say anything.

I later asked to speak to a supervisor who repeated the same thing and refused to give a refund.

This is just another ploy to rip-off customers of there hard earned dollars and other people need to be aware of this.

I researched the company on the web and the address that the representative provided but nothing showed up indicating that the company is registered.

But the phone cards are being offered for sale by many shops in the Chicago area.

The phone card shows has ENTRIX trademark logo and a label indicating that the service is provided by the same company.