Placed an order and never heard back from them again unless I initiated contact. Made several contacts by email and online chat. When I informed them that I intended to file a fraud report for their failure to deliver, I received threats and profanity. I'll let their own emails in response to mine speak for themselves here.
Message from me to tazmania advertising:
I am concerned about an order placed on Dec. 19. I've been promised three separate delivery dates, none of which have been met. I was first told the campaign would be set up on 12/26. Then it was Jan. 2. Most recently, Vince said it would be set up Thursday, 1/4. But as of the end of the business today, I still have no indication that the order is being processed.
Based on the poor response I've received, it doesn't seem Tazmania Advertising is a legitimate company and I am beginning to think I have been scammed.
I am writing to inform you that if no progress has been made with this order by the end of business day tomorrow, I will need to proceed with a credit card dispute in which I will need to forward the three messages from your company containing delivery dates that were never met.
I hope that a resolution can be met before this situation reaches the point that I have to make a fraud dispute. If your company cannot deliver on this order, then a full refund would be a reasonable solution.
Tazmania advertising's response:
I will keep this email and forward it to your CC company and state that this is a fraud dispute that you wil make.
All chargebacks will be prosecuted to the fullest!
MESSAGE FROM ME TO TAZMANIA ADVERTISINGI was very calm and patient the first three times I contacted you about my order. Yes I understand it takes up to 200 days to fill the 25 signups, but your initial email said the campaign would be set up in 3 - 4 days.
When that didn't happen, I emailed you and was told December 26. That day passed, and I was told Jan. 2nd. Then I contacted you Jan. 2nd and was told Jan. 4th. It is now Jan. 5th and no evidence that the campaign has been started has been provided.
Instead, I get an email from you threatening me about charging back the money, when your company has failed to do anything other than take my money and make empty promises. Since you do not want to communicate with me, and you're refusing to do anything with my order, please send a full refund so I do not have to proceed with a fraud dispute. Then you willnever hear from me again.
Tazmania advertising's response:
Actually rebecca you are lying. We are communicating with you because you contacted us. It is your duty as a customer to come and contact us if you are having issues. YOU NEVER DID UNTIL NOW and you are the one threatening us not us. Get your facts straight. I hope this is the end of our communication becauase i hate customers like you. B*H
Nevermind that I have all the copies of their emails and online chat transcripts, which are currently being used in the investigation against them. The bottom line is, unless you want to get ripped off and insulted, STAY AWAY.
RebeccaLoganville, Georgia
U.S.A.
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