The Freedom Blanket assured Christmas delivery for orders placed before December 16. I ordered two on December 9. On December 17, I received an email stating they were on the way.
They never arrived.
The DHL tracking information never changed—it stated they would arrive by December 21, but it was never updated to show progress. On the 23rd I called DHL and found out the company had entered the shipping information but never sent the package.
I emailed and called the company and never got any response. Finally I spoke to an online customer service rep who told me they were overwhelmed by their holiday orders.
They should have called or emailed to let me know—instead, I kept hoping my gifts would arrive. The customer service girl just acted like it was no big deal: "your order is set to ship this week." I don't think so. Even after that chat, I have not received any kind of confirmation that my order has been canceled. The site is now offering free shipping for orders that are placed before Dec. 31—don't do it!
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