I ordered two replica handbags from Womensacc for a total of $214.50. I needed to return one of the handbags which cost $105.00
Womensacc offers a guarantee of "The customer will be refunded the full sale price of the returned items for refund or will be credited the full sales price for the items returned for exchange.
The following tells how the consumer gets their refund from Womensacc as quoted directly from their website.
"In case the customer decided to return any purchased item (s) either for exchange or for refund the following apply:
The customer must contact us within 3 days after delivery.
The customer must contact us thru the Contact Us menu tab on our web site and fill up our Return to Merchant Authorization Form. Make sure you press the Submit button when you're done. This will automatically send in form of an e-mail a return authorization request to our assistants. Therefore it is important to enter your current email address to make sure our assistants will be able to contact you as fast as possible. The customer will be forwarded our return address and all instructions to send the item (s) back to us
The customer must return the items within 10 days after we forward the instruction otherwise the request will be expired"
I, the consumer filled out the online RMA form the same day I received my shipment.
After submitting the RMA form I received the message
Thank You!
A representative will contact you shortly.
It has now been 8 days and I have not had an email yet from Womensacc with information on returning my purchase.
Womensacc also does not list a physical address nor do they have a phone number. They also do not have an email address. Every communication the consumer has with Womensacc is through forms on their website.
Stay away from this business, Womensacc because they do practice deceptive trade practices by offering a moneyback guarantee and then not honoring that guarantee.
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