We hired a Solid Gold Sound for DJ & videographer services for our wedding, which was on September 30. To date we have not received our product the DVD and photography of our wedding and reception and the accompanying extras that were promised us. We paid in advance and had a contract. Both my husband and I have called several times at least 10 - to inquire about our video. Each time, the man that answers the phone, passes our call to an answering machine.
We leave messages and they never, ever, return the phone calls, Finally, we left a message saying that if we hadn't heard from them by the end of the day, that we plan to reverse the charges on the credit card and also take them to small claims court. They refuse to respond to ANY of our calls. Not one! We have been polite but they keep avoiding us.
This is now almost 90 days after our wedding and NO ONE is willing to respond to us. This was a very special day for us and one we wanted to preserve with a video. They also told us that they could make photos out of any of the moments on the video, Therefore, we didn't hire a wedding photographer. Now we are left with nothing!
We have contacted our credit card holder and filed a dispute to get the charges removed. We have also filed a complaint with the Ohio State Attorney General and the Better Business Bureau. We will also be filing a claim in small claims court.
We would like to take part in a class action suit.
It's horrible that they are not giving us a memory of our wedding! If there is a law that requires them to pay for emotional distress and the loss of a very special keepsake - I'd like to see the "book thrown at them!" They deserve the maximum penalty! Frankly, I think their business should be closed. It's horrible to ruin someone's keepsake of such a special event. They have done it to others! They must be stopped!!!
My message to A Solid Gold: How can you sleep at night? How very ruthless and callous to rip people off and ruin their special memories!
Sooner or later Karma will pay you tenfold for the evil you have perpetrated. Count on it!
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