I have never been a customer of Rent-A-Center. I moved into an apartment that the previous renter was a customer of Rent-A-Center and evidently took off with their merchandise. I had only been in this apartment for about a week when one evening someone started banging on the door. My 12yr old looked out said there was a rental truck outside. I look outside and saw the RAC truck and thought they had the wrong address. I have deadbolt locks and a chain lock so instead of opening the door up, I at first asked from behind the door can I help you he yelled he was here to pick up their merchandise and was Kim XXX home. I told him their was no one there by that name and he said 'your lying open the door and give us our merchandise' I attempted to explain to him that I was a new tenant and he must be looking for the previous tenant. He didnt respond so I walked away and about 5 minutes later he started pounding again. I asked him to check with Rental office and they could explain to him I was a new tenant. He continued to pound on the door. He then said ok if your not Kimxxx open the door so I can see you. I was so frustrated at this point that I went and found my copy of my lease and I informed him I was going to open the door so he could see the tenant was no longer renting and that I had just a week ago signed the lease. I opened the door leaving the chain lock on so it was cracked. When I did this, (I had the lease ready to show him) he reached down and grabbed my arm and was squeezing it hard. Now the door couldnt open so far. My daughter was screaming. She went and dialed 911. I reached up and unlocked the chain. Thinking he would let go instead when I did this he pushed the door back not knowing there was a mirrored wall right in this area the force of him pushing the door pushed me into the glass mirror and i fell to the ground. He and another guy walked past me and attempted to search my apartment. My daughter had called the police and they were on their way. The police arrived and in the end the rental office came onsite as well and the RAC employees where informed the previous renter had been evicted. I ended up going to the ER for a knot from hitting the wall. Charges were filed against the employee and the store that he worked at. He is no longer an employee there but I find this was totally unexceptable. I won the lawsuit against the store and was given a very large settlement amount but this was something I would not want anyone to go through
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