Do not trust your money with direct tv, they are a bunch of liars. I recently tried to purchase a dish service with them, but before I could do that, they asked me to put down a $200 deposit. So when the sent the tech out to install, first of all he didn't know anything about the questions I asked him, he couldn't install the dish due to some restrictions on our place, so I asked to cancel my order, and when I canceled the order they told me they would refund me my $200 in 3-5 business days, 2 weeks later, still no refund.
I have talked to a representative every single day since then, and have told every person my situation, but noone ever has answers for me, they all tell me the same thing, "yes, I see the cancellation on 12/4, so you should be getting your refund." The last time I spoke with another rep, he tells me that he has reviewed my account with a supervisor and I'm not allowed my $200 back because it was for my credit check, and I told him that it doesn't cost $200 to do a credit check, that that$200 was a deposit BECAUSE of my credit, but because I am not getting service from them, I should be refunded back my $200.
I work in a call center, and know what kinds of things you can pull, but I have never heard of such a bullshit place like direct tv. It is so impersonal, you have to keep telling different people what you're calling about, because you can never reach the same people you spoke to before, because they are so secretive with who they are, and won't even give you a contact number on how you can reach them back if you wanted to follow up on your situation. Do not trust them!
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