On October 5 I stopped by Bruton's Jewelers to inquire about a watch that needed to be repaired. This watch did not belong to me and it was imperative I receive this watch in a timely fashion because it belonged to one of my students (I am a teacher). This watch is very important to this student because his father, who is now deceased, had given it to him. Al, the owner of the shop, told me it should take no more than 10 days to have the watch repaired. Three weeks go by and I still have not heard from Al. I call and speak to his assistant who tries to unsuccesfully give me excuses as to why the watch is still not fixed. He promises to call me the following week in order to pick up the watch. One week passes, and his assistant, AJ, still has not called. I call and the excuses continue. AJ tells me he will call me back in because he needs to verify something in reference to the watch. However, AJ never retunrned my phone call. The watch has now been in their possession for over one month, so on November 17th, I decided to pick up the watch, regardless of whether it was fixed or not. I show up with my ticket and hand it to AJ. I wait and sure enough the watch is STILL not fixed. I comment that AJ failed to call me back and Al, the owner, came to speak to me. He spoke down to me as if I were a child only to give me excuses as to why the watch wasn't fix. His reponse to the lack of phone calls to communicate to me the status of the watch was "you should have called me." Instead of wasting my breath, I walked out as he sarcastically said "Come back soon." Now, after a month and half and many excuses, my watch is still broken and my student is still missing the gift from his deceased father. As far as Al and AJ are concerened, their stupidity and unprofessionality are beyond words. My suggestion to anyone in the St. Louis area who needs a watch or any jewelery for that matter is that they should avoid this HORRIBLE business.
0 comments