I have read with horror and disgust, the many complaints regarding Dish Network.
I recently cancelled my service due to very bad reception. I had the service for 30 days and cancelled on day 30. My contract offered a "30 day money back guarantee".
During those 30 days, the service was almost always acquiring the satellite signal causing extensive interruption of service. I endured more interruption of service than viewing time.
When I called customer service to cancel, I was rudely told that it was too late to cancel because I was outside of the 30 day window. I told the customer service rep that I differed with his view and that I would see them in court before I would be forced to continue with an 18 month contract against my will and I hung up the phone.
About 10 minutes later, the service was cut off and I was elated. I called back about an hour later to confirm that the service was stopped at my request and waited almost 45 minutes to speak with someone in the accounts department. When I finally was connected to that department, I was told the computers were down and my account could not be reviewed. I asked if someone could call back to discuss the situation but was told that they do not call customers back. I decided that I was not going to waste my time by calling them and just wait it out.
Anyway, I was called by them 3 days later but I was not at home.
I knew they called by my caller id. I called the number that was on my phone and had the worst headache as a result. The person on the other end had zero understanding. I repeated my name about 10 times and gave other requested info in order to assist them in finding my account. It became evident to me that my account information could not be found because it was closed. After about 15 minutes with this customer service rep who could not understand what was going on, I hung up. Several days later, I received an envelope from Dish Network with coupons stating it was not too late to come back with offers for all kinds of discounts. I trashed them.
The next day, I received a box via UPS from Dish with a pre-paid label to return their equipment in 10 days. No problem, I happily packed the receivers, remote controls and put them in the box. One problem however, they also wanted the "LNBF" which is a removable part on the actual satellite dish. No problem, I did not place the part there so why should I have to retrieve it from my roof and return it? I am unable and unwilling to get on a roof to retrieve a part to satisfy them and I have no one in my home to do so as well.
Major deception in order to have a reason to charge for non-return of equipment.in an effort to rid myself of any obligation to them, I have called a handyman service to remove the part for me at a cost of $118.00. Major inconvenience and undue expense to me but I am willing to do this to send back all of their equipment so they won't have a reason to charge me for non-return of equipment.
For some reason, I know that this will not be the end of the saga because they are money hungry and deceitful. However, doing this will give me a leg to stand on when I file a complaint with my local Office of Consumer Protection. I will feel good knowing that I was in compliance in keeping my end of the bargain even though they are not. Fortunately for me, my local Office of Consumer Protection has settled several customer complaints against them. It seems Dish is very concerned about their business dealings in my county. All of the complaints were resolved after Dish refunded rather large sums of illegally and unauthorized sums from peoples credit cards. This is very encouraging.
My suggestion to all the folks who have suffered at the hands of Dish Network is to fight them and not allow them to get away with their dirt. Yes, it may require a little extra work on your part but it will be well worth it and perhaps it could help others. Please follow the Editor's suggestion for getting your money back into your bank or credit card account. It works! I have had to do it in the past.
Please, please, please, don't give up and let them continue with their wrongdoing.
Thanks
Yvette
Springfield, Virginia
U.S.A.
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