I have ordered items from this place before and have gotten them in a relatively timely manner. Therefore, I was a bit shocked when 2 items I ordered and paid for were never delivered. I checked their web site and it stated that the items had been shipped out and were at the sortation center for USPS in California. There was a tracking number listed, but when I checked with USPS, FedEx, and UPS just to be sure, none of them had any record of anything with that tracking number.
It is now Sept 28th. I ordered these items on Sept 2nd and according to their own information, these items have been sitting in California since Sept 8th.
When I first contacted Bidz.com I was asked to be patient and wait until the 21st, which I did. When the 21st came and went with no package I contacted them again. They told me I needed to fill out a bunch of paperwork, pay to have it notarized and send it back to them. When I tried to ask if I would get the money back for the notary or the shipping and handling I was told to have a nice day and was then disconnected.
I have taken this up with Paypal. Bidz.com has cancelled my membership now so I am no longer able to check the status of another order I placed around the same time. If I need to pay the shipping, handling, and notary fees for 3 items, plus a possible 15% restocking fee for items I never even received (which their own site says) I will end up spending almost what I paid them.
This has been the single worst shopping experience of my life and I have told every person I know to never use Bidz.com. They should be shut down.
I do realize that there is a help section and that they have thoroughly explained how they will screw people over, but that does not make it right especially when the items were never even received and they acknowledge that.
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