I have been a customer of Rent-A-Center for several months now and I have decided to add my 2 cents to the mix. I would like to start by saying that I make all of my payments before the due date and I have purchased every item I have rented.
My experience as a customer at the Main Street RAC is that the customer service is lousy. When you enter the store they do not greet you. (even though they are standing around doing nothing). They try to cheat every chance they get. Either they give you back an incorrect amount of change when you make a payment, the price on the agreement is different than the price stated five minutes before, They give you a different balance than what is actually due, etc. The reason I deal with them is because you can usually find a good price on some of their used merchandise. I have several rules for dealing with RAC and if followed anyone can get a good deal.
1. Buy used... You can get a good price and I believe a lot of their "NEW" merchandise is really used anyway
2. Only buy what you can pay off within 3 months. All RAC offer 90 days same as cash. If you can pay that item off within the 3 months you only pay the cash price which is usually pretty good. For example a $250.00 TV if purchased within the 90dys is only $250.00 after 90 days they tack on add'l 250.00 in interest or whatever they call it.
3. PAY ATTENTION!!! Listen very carefully to "everything" they say if you're not sure about something "ASK" make sure before you walk away from the counter your rental contract reflects everything agreed upon, including cash price, pymt amt, pymt due date, when you make your pymt pay attention to the money given and the change counted back.
4. Only get one item at a time!!!
5. UPON DELIVERY make sure everything is present all cords, remotes, etc. And make sure the item works. Don't let them set the item down have you sign and walk out. Let them stand there while you try the item out for a few minutes "BEFORE" you sign anything.
6. RETURN what you cannot afford. If I rent something with the intention of owning and something happens financially I return the item ASAP that way I don't have to worry about anyone calling or knocking on my door or something. When you return the item make sure you get a RECEIPT and they note all accessories were returned as well and make sure they "sign" it.
I have not had any major bad experience with RAC yet financially because I follow my "RULES" and if something is amiss I make sure it's corrected before I leave the store. My complaint is the employees are rude and do not acknowledge customers, Also if you call RAC and inquire about an item they will give you a price over the phone and when you get in the store the price is different and always a few hundred higher. I have read a good deal of complaints on here and just thought my rules may help someone dealing or planning to deal with RAC. Good Luck to all!!
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