I've never felt so abused by a company and so ripped off and lied to. My wife and I hired Quick Trip Movers to move us on Sept. 19 from Gainesville, Ga. To Atlanta. A week before the move, Jeremy Tal, who does the assessment charge for Quick Trip came to our house in Gainesville and to give us an estimate on the moving charge.
At this time we asked him if they would move the plants and he said no problem and told us that the move would require six men and two trucks and we would be billed for 13 hrs. With an hour cushion and the total charge would not be above $2,140 so we agreed. One hundred dollars was charged on my credit card to guarantee that they would be moving us with the balanced to be paid the day of the move.
Then the nightmare began. Six movers showed up the morning of Sept. 19 led by the foreman, Fernando, who commented that we did a good job packing everything. Most boxes were marked for which room they should go in and several boxes were marked fragile when they contained china etc.
The workers began piling boxes on the truck with little regard to it's contents. Fernando began complaining that Jeremy did not charge enough and intimated several times that we must have not shown him everything. We couldn't have hid rooms from the assessor so I grew impatient with his inferences.
After two trucks were loaded he mentioned that they would deliver the two trucks and send one back to get everything else. He demanded full payment before they would unload the truck so I paid them in cash and actually tipped each worker and gave Fernando twice the amount of the other workers as I assumed there would be no problems.
The truck showed up about 4 hours later with three workers who had trouble communicating in English. Fernando did not make the trip. The workers tried to stop several times before the move was complete and I had to keep walking them around and showing them items and at several times had to actually move things myself to the truck so they wouldn't ignore it. Different excuses were made such as "we don't move glass", "these items are loose and should be in a box" (several of the items called lose were in boxes or pouches such as karate gear in it's bag) and the biggest problem was "we don't load plants".
The last excuse resulted in several calls to Fernando who was still at the new residence unloading the other truck. Fernando said I would need to talk to the owner of the company so I called him and he agreed to talk with Fernando and to send another truck to pick up everything else after the truck was poorly loaded where they couldn't accommodate any more stuff.
So, we head to the new destination and while unloading this truck I asked Fernando if he'd been contacted by the owner and he replied no and said I should call the owner again. So, I called the owner who quickly told me that he would not send another truck and didn't have to. I reminded him that Jeremy had promised that everything would be moved and he said I should talk with Jeremy.
At this time I reminded him that I didn't need to talk with Jeremy as Jeremy was his employee so I was talking to him since he owned the company. The head of the company was trying to pass the buck. He point blank told me he wouldn't send another truck and I was out of luck. I then asked him, "so you're screwing me" and his basic reply was in effect "yeah".
The end result was that my wife and I drove to our old house at 4:30 am and packed everything left behind which included rolled carpet and boxed items and had to leave the plants behind. When we returned home around 6:30 am I had to unload the van and immediately left for work in Tampa, Fla.
The next day (20th) my wife was forced to rent a van and hire a gentleman to help her pick up the plants that I was originally told would be taken care of Quick Trip Movers. We were on a time table since the buyers were taking possession the following day (21st).
On top of this abuse is the fact that almost all of our antique furniture was severly scratched and damaged. Some of the damage was unbelievable such as an antique tobacco cabinet which was in pieces and when my wife showed Fernando his comment was "it's not so bad". Everytime my wife showed Fernando the damage he had a different excuse and one time remarked on a table that was destroyed, "it didn't look that good anyway".
Much of the china wear was destroyed and in pieces.
All the instructions such as where the boxes were to be placed or the fact that contents were fragile was disregarded. It will take days, if not weeks, for me to put the piles of boxes in any kind of order.
Anyone using this company is asking for problems. They outright lied and misrepresented themselves. I would welcome a class action litigation on this company. Moving can be somewhat stressful but with Quick Trip Movers, based out of Norcross, Ga., it's almost a certainty.
Darryl
Atlanta, Georgia
U.S.A.
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